Technidyne is a US-based, family-owned company working to make products, calibration standards and providing services for the worldwide Paper & Allied Industries.
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Tuesday, October 16, 2012
Service is a Key Component of Technidyne's DNA
One of our service technicians took a call from a customer located in the Midwestern United States a few days ago. The customer was inquiring about the price of a consumable item. While our technician was looking up the price, the customer offered some kind words.
The customer said he "Loves" his Technidyne equipment
for several reasons:
* First, the two Service Technicians that have
visited him (he mentioned them by name)
were the most professional and knowledgeable of all the
Technicians that have visited
when compared to any other venders.
* Secondly, the four pieces of equipment (19 years old) he has from Technidyne are
* Finally, if anything goes wrong he can call for
assistance in repairing minor issues. The
Technicians are always friendly,
patient and knowledgeable.
This is one of those times that makes you really proud of
the folks you work with. The team effort that goes into building or providing a
product/service for this customer is spot on.