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Tuesday, October 16, 2012

Service is a Key Component of Technidyne's DNA



One of our service technicians took a call from a customer located in the Midwestern United States a few days ago. The customer was inquiring about the price of a consumable item. While our technician was looking up the price, the customer offered some kind words.

The customer said he "Loves" his Technidyne equipment for several reasons:
*  First, the two Service Technicians that have visited him (he mentioned them by name) 
       were the most professional and knowledgeable of all the Technicians that have visited
       when compared to any other venders.
*  Secondly, the four pieces of equipment (19 years old) he has from Technidyne are  
       extremely reliable.
*  Finally, if anything goes wrong he can call for assistance in repairing minor issues. The
       Technicians are always friendly, patient and knowledgeable.

This is one of those times that makes you really proud of the folks you work with. The team effort that goes into building or providing a product/service for this customer is spot on.