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Monday, November 12, 2012

Preventative Maintenance Pays Off (Part 2)

Technidyne has offered Preventative Maintenance (PM) on its instruments since 1985.  This is similar to routine maintenance on your car to make sure it runs well and for years to come.  During a PM visit the instrument 'current' state is checked, the instrument has routine maintenance performed (cleaning, checking voltages, etc.). Finally, the instrument is calibrated and rechecked for its 'as left' data.  Also, during PM visits general maintenance questions can be asked and features can be demonstrated. 

A customer skipped their annual PM visit which made them a non active PM customer.  Six months later a primary instrument went down on Saturday morning with no backup instrument on-site.  Active PM Customers receive loaner equipment at no charge.  Since they were no longer an active PM customer they had to rent the loaner and pay a higher repair costs.  Also, PM customers get reduced rates on parts and labor for repairs.  By skipping this one visit ended up costing this customer an additional $4,500 for the loaner and repair.   

By skipping the normal PM, this customer paid for the repair and loaner.  The additional cost would have paid for PM on all of their instruments that year and could have prevented the failure which cost them even more time and money.

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