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Friday, April 1, 2016

Repair Turnaround Times Less Than 5 days

Mike has streamlined in-house repairs
In the summer of 2015, Technidyne made some changes and made a committed effort to reduce in-house repair turnaround times. At that point, the turnaround times were not terrible, but they were starting to drag. We needed to follow-up with customers to get an answer on quotes, purge the list of outstanding return authorizations, and ultimately improve the throughput in our service department.

We enlisted the efforts of long-time service veteran, Mike L. Since then he has done a tremendous amount of effort cleaning things up. He has made the process more efficient and the results are outstanding:

  • Instrument repairs that have shipped in the last 30 days had a turnaround time of 4.8 days
  • Turnaround time was 19.1 days in June 2015
Thanks to Mike for getting things back on track and for everyone else for helping Mike institute his vision of how to streamline the in-house repair part of the business.
Mike in 1989
Note: the turnaround time does not include the time the customer takes to make a decision on repair, replacement or disposal of the instrument.